{"id":529,"date":"2021-02-16T11:15:00","date_gmt":"2021-02-16T11:15:00","guid":{"rendered":"https:\/\/dev.quantumcloud.com\/wpbot-pro\/?page_id=529"},"modified":"2022-01-20T10:27:49","modified_gmt":"2022-01-20T10:27:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/dev.quantumcloud.com\/wpbot-pro\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Frequently asked Question<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Get the #1 ChatBot for WordPress \u2013 WPBot<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tPricing Plan<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t<\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\tTry Live Demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you offer a free trial?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

No, we do not.<\/p>

You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin.<\/p>

Each of our plugin has a Lite version. Trying that you will get a very good general idea of how the plugin works. The pro version simply has more features but the general principle is usually the same.<\/p>

If you have any question about some feature \u2013\u00a0simply let us know<\/a>!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe plugin has caused a fatal error!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn\u2019t install correctly.<\/p>

How to fix the fatal error when you activate a plugin<\/h3>
  1. If the error includes the words \u201cfailed to open stream: No such file or directory in\u2026\u2026\u2026\u201d\u00a0then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your website \u2013 the problem isn\u2019t specific to our plugin. You need to ask your host to change the permissions so that you can activate plugins. You will then be able to activate the plugin.<\/li>
  2. If you get any other fatal error, please delete the plugin and re-install it.<\/li>
  3. If your PHP version is below 5.6 \u2013 please upgrade the PHP version on your server and try again<\/li>
  4. If you are\u00a0upgrading from the free\/lite version<\/strong>, you must\u00a0delete<\/strong>\u00a0the free version first and install only the pro version once<\/li>
  5. If that doesn\u2019t help, please send us a support request with your WordPress admin login and FTP details and we will fix it for you.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have been using the free version plugin. How do I upgrade to the pro version?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Thanks for buying the pro version of the plugin.<\/p>

    First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go!<\/p>

    Any setting and data from the Free\/Lite version will remain safe. No worries.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill your product work with my theme & other plugins?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.<\/p>

    We can not guarantee compatibility with all 3rd party plugins as the WordPress eco system is vast and there are over 100,000 plugins \u2013 some of them are not coded according to standard. However, if there is a conflict with any other plugin, we will do our very best to resolve the conflict or find a work around for you.<\/p>

    Simply contact us from our Support area.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I suggest a new feature?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    We\u00a0welcome<\/strong>\u00a0new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form\u00a0on this page.<\/a><\/p><\/div>

    \u00a0<\/div>
    \u00a0<\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe plugin has caused a fatal error!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn\u2019t install correctly.<\/p>

    How to fix the fatal error when you activate a plugin<\/h3>
    1. If the error includes the words \u201cfailed to open stream: No such file or directory in\u2026\u2026\u2026\u201d\u00a0then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your website \u2013 the problem isn\u2019t specific to our plugin. You need to ask your host to change the permissions so that you can activate plugins. You will then be able to activate the plugin.<\/li>
    2. If you get any other fatal error, please delete the plugin and re-install it.<\/li>
    3. If your PHP version is below 5.6 \u2013 please upgrade the PHP version on your server and try again<\/li>
    4. If you are\u00a0upgrading from the free\/lite version<\/strong>, you must\u00a0delete<\/strong>\u00a0the free version first and install only the pro version once<\/li>
    5. If that doesn\u2019t help, please send us a support request with your WordPress admin login and FTP details and we will fix it for you.<\/li><\/ol><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhich version of WordPress and PHP is supported?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      It is fully tested with the latest version of WordPress. We always recommend running the most up-to-date version of WordPress for security reasons. But we the plugin should work with an 4.5.x+ version.<\/p>

      PHP version on the server must be at least 5.6+. PHP 7.x is recommended.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

      \n\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill your card get charged automatically after one year for subscription?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      No. You will be notified by email to manually renew your license. You can, of course, cancel any time. If your license expires, you can keep using the plugin but won\u2019t receive any more support or updates.<\/p><\/div>

      \u00a0<\/div>
      \u00a0<\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long before I get access to your product that I just bought?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      They are downloadable product so you can access them almost instantly after your payment is approved. After downloading the product please follow the documumentation for instructions on how you can install it on your website and get started. There video tutorials that you can follow inside the documentations for quick set up.<\/div><\/div>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do to improve my site speed?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

      Here are some tips to speed up your website:<\/strong><\/h3>

      Shared hosting v\/s VPS or Dedicated hosting:<\/strong>
      Because if you are using a shared hosting your server resources will be shared with other websites which are relying on the same server. On the other hand, if you are using a VPS or dedicated server then your server resources will be available for your website and it will reduce server response time. For small websites with little traffic it is usually not an issue. But it can become an issue if you get a lot of traffic.<\/p>

      Remove Unnecessary plugins:<\/strong>
      Visit your plugins page from the back end and remove all unnecessary and unused plugins from there.<\/p>

      Optimize Database Tables:<\/strong>
      It\u2019s very important and necessary to optimize your site\u2019s database on a regular basis in order to speed up your site. For example, you can remove all unnecessary junk files such as spam comments, post revisions etc. which are not needed or expired.<\/p>

      Optimize images:<\/strong>
      Crop and resize all uploaded images based on your site\u2019s configuration and optimize images for faster loading.<\/p>

      Use CDN<\/strong>: The meaning of CDN is a content delivery network. Most of the popular sites nowadays are using CDN such as MaxCDN to deliver content from their site.<\/p>

      Reduce Redirects:<\/strong>
      Please don\u2019t use any redirects if not required. Redirects may cause slow page loading.<\/p>

      Memory Limit:<\/strong>\u00a0Sometimes increasing the memory limit variable of the\u00a0php.ini<\/strong>\u00a0file also helps in loading your site faster.<\/p>

      Add Expires Caching Rules<\/strong>:
      Add expires caching by inserting the codes inside of the\u00a0.htaccess<\/strong>\u00a0file.<\/p>

      ## EXPIRES CACHING ##\n<IfModule mod_expires.c>\nExpiresActive On\nExpiresByType image\/jpg \u201caccess plus 1 year\u201d\nExpiresByType image\/jpeg \u201caccess plus 1 year\u201d\nExpiresByType image\/gif \u201caccess plus 1 year\u201d\nExpiresByType image\/png \u201caccess plus 1 year\u201d\nExpiresByType text\/css \u201caccess plus 1 month\u201d\nExpiresByType application\/pdf \u201caccess plus 1 month\u201d\nExpiresByType text\/x-javascript \u201caccess plus 1 month\u201d\nExpiresByType application\/x-shockwave-flash \u201caccess plus 1 month\u201d\nExpiresByType image\/x-icon \u201caccess plus 1 year\u201d\nExpiresDefault \u201caccess plus 2 days\u201d\n<\/IfModule>\n## EXPIRES CACHING ##<\/pre>
      All of the above tips are really very easy to implement to your site. And if you regularly follow then your site will be faster than other sites and you will see better performance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI didn\u2019t receive the confirmation email with my plugin!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      Please check your spam folder for the missing email.<\/p>
      You can also download the plugin files\u00a0 directly from your account page on our website page.<\/p>
      Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe plugin files won\u2019t upload!<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
      If you\u2019re having problems when you try to upload the file via\u00a0Plugins -> Add New -> Upload Plugin<\/em>, please check the following:<\/p>