Frequently asked Question

Get the #1 ChatBot for WordPress – WPBot

No, we do not.

You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin.

Each of our plugin has a Lite version. Trying that you will get a very good general idea of how the plugin works. The pro version simply has more features but the general principle is usually the same.

If you have any question about some feature – simply let us know!

If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn’t install correctly.

How to fix the fatal error when you activate a plugin

  1. If the error includes the words “failed to open stream: No such file or directory in………” then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your website – the problem isn’t specific to our plugin. You need to ask your host to change the permissions so that you can activate plugins. You will then be able to activate the plugin.
  2. If you get any other fatal error, please delete the plugin and re-install it.
  3. If your PHP version is below 5.6 – please upgrade the PHP version on your server and try again
  4. If you are upgrading from the free/lite version, you must delete the free version first and install only the pro version once
  5. If that doesn’t help, please send us a support request with your WordPress admin login and FTP details and we will fix it for you.

Thanks for buying the pro version of the plugin.

First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go!

Any setting and data from the Free/Lite version will remain safe. No worries.

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.

We can not guarantee compatibility with all 3rd party plugins as the WordPress eco system is vast and there are over 100,000 plugins – some of them are not coded according to standard. However, if there is a conflict with any other plugin, we will do our very best to resolve the conflict or find a work around for you.

Simply contact us from our Support area.

We welcome new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form on this page.

 
 

If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn’t install correctly.

How to fix the fatal error when you activate a plugin

  1. If the error includes the words “failed to open stream: No such file or directory in………” then it is a permissions error on your server. You will get the same error when you try to activate any plugin on your website – the problem isn’t specific to our plugin. You need to ask your host to change the permissions so that you can activate plugins. You will then be able to activate the plugin.
  2. If you get any other fatal error, please delete the plugin and re-install it.
  3. If your PHP version is below 5.6 – please upgrade the PHP version on your server and try again
  4. If you are upgrading from the free/lite version, you must delete the free version first and install only the pro version once
  5. If that doesn’t help, please send us a support request with your WordPress admin login and FTP details and we will fix it for you.

It is fully tested with the latest version of WordPress. We always recommend running the most up-to-date version of WordPress for security reasons. But we the plugin should work with an 4.5.x+ version.

PHP version on the server must be at least 5.6+. PHP 7.x is recommended.

No. You will be notified by email to manually renew your license. You can, of course, cancel any time. If your license expires, you can keep using the plugin but won’t receive any more support or updates.

 
 
They are downloadable product so you can access them almost instantly after your payment is approved. After downloading the product please follow the documumentation for instructions on how you can install it on your website and get started. There video tutorials that you can follow inside the documentations for quick set up.
 
 

Here are some tips to speed up your website:

Shared hosting v/s VPS or Dedicated hosting:
Because if you are using a shared hosting your server resources will be shared with other websites which are relying on the same server. On the other hand, if you are using a VPS or dedicated server then your server resources will be available for your website and it will reduce server response time. For small websites with little traffic it is usually not an issue. But it can become an issue if you get a lot of traffic.

Remove Unnecessary plugins:
Visit your plugins page from the back end and remove all unnecessary and unused plugins from there.

Optimize Database Tables:
It’s very important and necessary to optimize your site’s database on a regular basis in order to speed up your site. For example, you can remove all unnecessary junk files such as spam comments, post revisions etc. which are not needed or expired.

Optimize images:
Crop and resize all uploaded images based on your site’s configuration and optimize images for faster loading.

Use CDN: The meaning of CDN is a content delivery network. Most of the popular sites nowadays are using CDN such as MaxCDN to deliver content from their site.

Reduce Redirects:
Please don’t use any redirects if not required. Redirects may cause slow page loading.

Memory Limit: Sometimes increasing the memory limit variable of the php.ini file also helps in loading your site faster.

Add Expires Caching Rules:
Add expires caching by inserting the codes inside of the .htaccess file.

## EXPIRES CACHING ##
<IfModule mod_expires.c>
ExpiresActive On
ExpiresByType image/jpg “access plus 1 year”
ExpiresByType image/jpeg “access plus 1 year”
ExpiresByType image/gif “access plus 1 year”
ExpiresByType image/png “access plus 1 year”
ExpiresByType text/css “access plus 1 month”
ExpiresByType application/pdf “access plus 1 month”
ExpiresByType text/x-javascript “access plus 1 month”
ExpiresByType application/x-shockwave-flash “access plus 1 month”
ExpiresByType image/x-icon “access plus 1 year”
ExpiresDefault “access plus 2 days”
</IfModule>
## EXPIRES CACHING ##

All of the above tips are really very easy to implement to your site. And if you regularly follow then your site will be faster than other sites and you will see better performance.

Please check your spam folder for the missing email.

You can also download the plugin files  directly from your account page on our website page.

Very rarely it may take extra time to generate the order email for additional verification by the payment gateway. If you have not received a email with download link and confirmation after an hour please contact us through our support portal.

If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following:

  • You should be uploading the .zip file – do NOT extract the files from inside the zip file and try to upload them directly.
  • Is there sufficient space on your server or hosting account?
  • If you’re getting a permissions error, you need to contact your web host or server administrator to make sure you have permission to upload plugins.
  • You may need increase the maximum file upload size in your server for PHP. The following value will need to be increased for PHP settings:
    upload_max_filesize = 64M
    post_max_size = 64M
    max_execution_time = 300

    Please contact the hosting company support if you need help.

If you are unable to upload the plugin via the WordPress admin then please follow the instructions in the WordPress Codex to install the plugin manually via FTP.

You can cancel your subscription at any time from your account so that no further payments are requested.

If you cancel the subscription, you can continue using the plugin indefinitely. You will continue receiving support and updates until your current billing period expires. For example, if you bought or renewed your license on 1st February then the plugin updates and support will continue until 31st January the following year.

We release regular plugin updates to add new features, fix bugs and ensure compatibility with new versions of WordPress etc. If you cancel your subscription or let your license expire, you can continue using the plugin but we can’t guarantee it will continue working into the future, so it’s best keeping it up to date.

The Personal and Professional Licenses include 1 year of  Updates  and Support. After the 1 year period, your Single Website License will expire and you will have no download access for the product/products from your QuantumCloud Account Dashboard. However, the plugin will continue to work as is on your website! You will just be unable to download newer version or get support.

WordPress is evolving daily. We need to keep our plugin compatible with latest WordPress, WooCommerce etc. Otherwise, the products will stop working. The subscription mode helps us keep our products updated and improving it continuously.

Before the term of 1 year expires, you will need to purchase an Upgrade  your License to receive any discounted price offered. If your License expires, or after the term of 1 year you will need to purchase a new license at full price.

Will your card get charged automatically after one year for subscription?

No. You will be notified by email to manually renew your license. You can, of course, cancel any time. If your license expires, you can keep using the plugin but won’t receive any more support or updates.

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme. Our plugin support includes fixing any theme-related conflicts.

We can not guarantee compatibility with all 3rd party plugins as the WordPress eco system is vast and there are over 100,000 plugins – some of them are not coded according to standard. However, if there is a conflict with any other plugin, we will do our very best to resolve the conflict or find a work around for you.

Simply contact us from our Support area.

Got more questions?

Contact our ChatBot Support Heroes. They’ll provide you with all the information you need.

Contact us

Customer support is very responsive and professional. The script is awesome and with many features, including A.I. from Dialogflow. High quality.

If have a 7 Stars won’t hesitate to rate that chatbot as a 7stars+++ Very helpful prompt team support Cannot find enough words express my happiness for purchasing that CHATBot Good Luck for you and your items