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How do I upgrade to the pro version from free version?

First, you need to deactivate and delete the free version. Then install and activate the pro version and you are ready to go!

How do I suggest a new feature?

We welcome new feature requests and any feedback you might have for any of our products! Please send your feature suggestion by filling out the form on this page.

The plugin files won’t upload!

If you’re having problems when you try to upload the file via Plugins -> Add New -> Upload Plugin, please check the following:

Will your product work with my theme & other plugins?

We have tested the product with a wide range of free and premium themes and are confident it will look great with your theme.

Youtube Video is Not working

If youtube video is not working as your Video background then you might have another plugin or theme that is using the Youtube API key and causing conflicts.

Why my background video or image gets cropped?

Slider Hero uses your background video or image as Cover Photo. They may get cropped in mobile devices to maintain the aspect ratio.

How to use video background with Slider Hero

To create a carousel slider a video as background all you need to do is add a video from Video Settings tab.

How can I get documentation of slider hero?

Yes. You can check the online documentation here:

Do you offer a free trial?

You can test drive the plugin by visiting the live demo site. You will find a link to the demo on the main product page for each plugin.

The plugin has caused a fatal error!

If you get a fatal error when you try to activate one of our plugins, then it may be that the plugin didn’t install correctly.

I didn’t receive the confirmation email with my plugin!

Please check your spam folder for the missing email. You can also download the plugin files  directly from your account page on our website page.

If I cancel my subscription, can I keep using the plugin?

You can cancel your subscription at any time from your account so that no further payments are requested.

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